1.1. Entitlement to participation

Only individual, natural persons who are older than two years of age and whose place of residence in a country in which the Boomerang Club is offered shall be entitled to participate.

The residence is the actual geographic main place of residence (e.g. primary domicile) of the participant, which the participant must prove to Eurowings Aviation upon request.

1.2. Start of participation

Subsequent to a user profile being set up on the www.eurowings.com website operated by Eurowings GmbH and the receipt of the application to participate in the Boomerang Club, Eurowings Aviation shall assign a personal participant number and emails this number to the applicant. Participation starts when the participant receives this email. Only one Boomerang Club account may be opened per person. There is no legal right to being approved for participation in the Boomerang Club. Eurowings Aviation may refuse approval of participation in the Boomerang Club without stating reasons.

1.3. Miles & More

Eurowings Aviation is a partner company of the Miles & More frequent flyer programme. As a result, Eurowings customers also have the option of earning Miles & More miles instead of Boomerang Club miles, or redeeming them for Eurowings services. The operator and issuer of the Miles & More bonus programme is Miles & More GmbH. Therefore, earning and redeeming Miles & More miles shall be exclusively in compliance with the Miles & More Terms and Conditions of Participation, which are available online at miles-and-more.com.

2.1. General

Miles that are posted to the participant's account are used as the basis for calculation in the Boomerang Club. The miles can only be used for purposes that are expressly stated in the Terms and Conditions of Participation or other customer information. Bonus points and miles from other programmes cannot be converted into Boomerang Club miles.

The miles and the Boomerang Club account are non-transferable and cannot be converted into cash or paid out as cash. Miles can only be earned for services that are to be rendered for the participant him/herself.

2.2. Account balance

Participants can retrieve their current Boomerang Club account balance at eurowings.com. In addition to the current account balance, the participant's account activity to date is also shown there. The current account balance will only be sent within the regularly published newsletter. Additional notification by post, email and fax, and information about the current account balance provided by telephone, are expressly not offered.

2.3. Earning miles

It is possible to earn miles from the start of participation. Flights, and services provided by partners, which were booked or used prior to participation being confirmed by Eurowings Aviation cannot be taken into consideration.

The number of credited miles shall be determined according to the programme terms applying on the date and time that a service was used. Miles shall only be credited for services that were used by the participant. Eurowings Aviation also makes it possible for Boomerang Club participants to earn miles with certain partner companies. Eurowings Aviation does not have any influence on companies of this type. Eurowings Aviation is therefore not responsible for the availability of partner company services (e.g. flights, overnight hotel stays, and rental cars) and for proper contractual performance. The general terms and conditions of the respective partner company shall apply.

2.3.1. Flights with airline partners

For every fully paid-for flight (individual route) with Boomerang Club airline partners, the participant's account shall be credited with miles, subject to paragraphs 2.3.4 and 2.3.5. Taking into consideration the flight date, the number of miles awarded for each individual route shall be published when the booking is made; this information shall be updated daily. The standard rate of miles granted shall be 10 miles per full Euro sold.

2.3.2 Partner services

Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid stay with a hotel partner company; the respective rate will be the rate that applies when the contract for accommodation is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Multiple, consecutive overnight stays shall be considered to be "one stay". The same shall apply if a participant checks back in to the same hotel within one day of checking out of that hotel.
Subject to paragraphs 2.3.4 and 2.3.5, the participant's account shall be credited with miles for every paid vehicle rental with a car rental partner company; the respective rate will be the rate that applies when the contract for rental is concluded. These miles shall be credited once the partner company has provided notification of the partner company services used by the participant. Notification of the number of miles credited shall be provided separately. A "rental" is the rental of a vehicle for at least one day or the rental of different vehicles on directly consecutive days at one or several branch offices of a rental car partner at the same location.

Furthermore, miles shall also be credited for using services provided by additional partner companies that are published at eurowings.com. Notification of the number of miles credited shall be provided separately.

2.3.3 Eurowings credit cards with mileage-earning capacity

When using the credit cards issued by Barclaycard and jointly marketed with Eurowings Aviation, ("Eurowings credit cards"), the credit card holder earns miles, which are credited to his Boomerang Club account by Eurowings Aviation, for certain transactions with these credit cards. The number of miles that the credit card holder obtains is stated in the schedule of prices for the respective credit cards. In particular, no miles shall be credited to the Boomerang Club account for the following transactions: annual subscriptions, transfers to the benefit of and debited against the card account, cash withdrawals, transactions that are classified as cash transactions (e.g. casino/wager transactions), interest and fees, as well as transactions that are reversed due to cancellation, rescission, revocation or similar. This shall also apply for transactions that are transacted when Barclaycard has prohibited the credit card holder from using the credit cards, or the credit card holder is entirely or partially in default with more than one instalment. The welcome bonus credit shall not be applied if the credit card holder has already held a Eurowings credit card in the last 12 months prior to opening the card account. A precise list of the transactions for which no miles are credited to the Boomerang Club account may be viewed in Barclaycard's schedule of prices.

2.3.4 Exclusion of miles

A miles credit is not possible for, e.g. services at industry discount fares (ID, IP, AD, GE, UD, DG, PEPs etc.), group bookings (JR), reward services and free flights. From 15 May 2016 (booking date), miles will also be credited for our BASIC fare long-haul flights.

2.3.5 Credit procedure

Miles are only automatically credited to the participant account if the personal participant number is stated when the service for which miles can be earned is booked. For flight services supplied by Eurowings (including companies operating on behalf of Eurowings), the number may be added to the booking subsequently. To do this, the participant must again access his booking at eurowings.com prior to the flight and enter the Boomerang Club number.

Miles for services from airline partners are generally credited to the participant's account within 48 hours of using the service (flight date). Miles for services from partner companies are generally credited within 10 working days of the end of the month in which the service was used.

Miles that are not automatically recorded for services from airline partners can be credited to the participant's account within 6 months of using the service. These miles can be subsequently entered either online at eurowings.com or via the Call Centre. In this case, Eurowings Aviation requires the complete booking code for the affected bookings and reserves the right to additionally request from the participant the original booking confirmation and boarding pass stub. The crediting process may take up to 3 weeks.

Miles for services from partner companies that are not automatically collected must be requested subsequently from the partner companies. Miles for these services are only credited subsequent to notification from the partner company regarding the partner company services used. Eurowings Aviation is not responsible for proper contractual performance by the partner company. No credit shall be effected for services that are: not paid for in full; for which there was a failure to board; or that were reimbursed or used in an illegal manner.

2.4. Redeeming miles

2.4.1 General

Each participant may redeem his/her miles for reward flights with Eurowings once the participant's Boomerang Club account contains sufficient credit. The availability of reward flights pursuant to paragraph 2.4.3. is required for this. Offers concerning reward flights and the respective number of miles required can be viewed at eurowings.com. The respective number of miles required shall be deducted from the participant's account when the reward flight is booked.

2.4.2 Booking reward flights

Reward flights can be booked online with the BASIC, SMART, BEST or BIZclass product at eurowings.com or using the Boomerang Hotline.

The required number of Boomerang Club miles for reward flights is provided in the reward flight table at eurowings.com.

Generally, a reward flight must be booked at least 2 days prior to the selected flight date. Reward flights for third parties and accompanying persons can also be added to bookings. The availability of reward flights pursuant to paragraph 2.4.3. is required for this.

2.4.3 Availability of reward flights

The availability of reward flights may vary greatly depending on the date, season and destination. Reward flights may not available at certain times. 

There is no right to book a reward flight on a certain flight on a certain date.

2.4.4 Fees, surcharges and service charges for reward flights

All incidental flight costs such as fees (e.g. airport taxes and security fees), surcharges (e.g. insurance surcharges) and service charges (e.g. rebooking fees) associated with the award or use of a reward flight must be borne by the participant. Information concerning the amount of fees, surcharges and potentially accruing service charges is available to participants at eurowings.com.

Eurowings Aviation shall not undertake any flat-rate taxation of the benefits granted in accordance with para. 37 a German Income Tax Act [Einkommensteuergesetz, EStG]. The Boomerang Club member must state the benefits granted as non-monetary bonuses as defined by para. 3 no. 38 EStG within his/her personal income tax return.

2.4.5 Rebooking reward flights

Reward flights can be rebooked at eurowings.com or using the Boomerang Hotline. It is possible to rebook to a different time stated in the flight schedule provided that there are reward flights available on the selected new flight. It is not possible to make changes to the booked flight route. The amounts of fees for rebooking, name changes, etc. are provided in the fee table at eurowings.com. If it is not possible to rebook to another reward flight, the reward flight shall lapse. Reward flights for third parties and accompanying persons can also be added to bookings. It is also possible to subsequently transfer the ticket to another person using the Boomerang Hotline. Name changes can be registered by stating the booking code and must be registered before web check-in closes prior to departure. If multiple flight routes are booked in one booking, it must be noted that a passenger change is only possible up to before web check-in closes prior to the scheduled departure time for the first (original) flight route.

2.5. Expiration of miles

If miles are not redeemed in return for a reward within 24 months of being credited to the Boomerang Club account, they lapse upon the expiry of the twenty-fourth month. The lapsed miles shall be automatically deleted from the participant’s Boomerang Club account. Reference is made to the date and scope of any expiration of miles when the Boomerang Club account is accessed in the user profile at www.eurowings.com or in the regular newsletter if the participant has subscribed to it.

Miles belonging to holders of Eurowings credit cards remain valid until automatic mile expiration takes effect due to the cancellation of the Eurowings credit cards; with respect to the miles belonging to holders of Eurowings credit cards, Section 3.1 also applies beyond participation in the Boomerang Club in the event of the contractual relationship being terminated.

3.1. Cancellation

Both parties may cancel the contractual participation relationship in writing at any time; a notice period of two weeks applies. The Terms and Conditions of Participation shall continue to apply subsequent to cancellation, for the purpose of processing participation. The participant is no longer authorised to earn miles subsequent to the termination of participation. 

Miles available in the account at the time of participation termination may be used to redeem reward services within 12 months of the date that participation is terminated, provided that no other expiration occurs in accordance with Section 2.5.

In the event of extraordinary termination on the part of the operator, the miles present on the account at the time of participation being terminated can be used within a period of 6 months from the day that participation is ended, to redeem reward services, provided that no other expiration occurs in accordance with Section 2.5.

Eurowings Aviation shall close the participant's account after the expiry of the time periods specified above. Miles still available in the account on this date shall expire.

3.2. Programme termination

Eurowings Aviation reserves the right to terminate the Boomerang Club or replace it with another programme or to transfer it into a different programme operated by a third party at any time. The provisions for termination on the part of Eurowings Aviation pursuant to paragraph 3.1. shall apply mutatis mutandis in these instances. In the case of the programme being transferred into a third-party's programme, the member shall be granted a right to object pursuant to statutory requirements.

4.1. Liability

In the event of intentional acts and gross negligence and in the event of injury to life, body or health, Eurowings Aviation is liable without limitation for damages that participants experience in connection with their participation and that are caused by Eurowings Aviation or its vicarious agents. For simple negligence in violating a material contractual obligation, liability for material and financial losses is limited to a damage amount that is foreseeable and typically occurring. A material contractual obligation is an obligation that is required for the proper performance of the contract, and upon compliance with which the participant may normally rely. Any further liability for compensatory damages is ruled out, with the exception of claims under the Product Liability Act.

4.2. Data protection

4.2.1. When setting up a user profile during registration, Eurowings Aviation as the operator of eurowings.com collects, processes and uses personal data (e.g. your surname, first name, and postal and email address). Further information on how your personal data is handled on the website is available in our general data protection information that is available under “Data protection” on the website.

4.2.2. Eurowings Aviation, as the operator and issuer of the Boomerang Club, also (alongside Eurowings GmbH as the operator of the website) uses the data collected during the registration of a user profile that has been set up and the personal data recorded in this process. It uses and process this data only for purposes that serve the implementation of the programme. Your data shall only be transmitted to third parties if this is necessary for fulfilling our obligations towards you in connection with the Boomerang Club. This involves, e.g. data that our partners and service providers require for crediting miles or processing customer inquiries, or within the scope of programme-related communication. The data shall only be used for this purpose; the data shall not be stored by third parties or used for marketing purposes.

4.2.3. Indicating your preferences is voluntary within the context of registration for the Boomerang Club. It is possible to register without providing this data. The statements of preference will only be used internally and on an anonymised basis for statistical purposes to improve our services in the course of further processing. The data will not be transmitted to a third party.

4.2.4. Beyond operating the programme, we will only use your personal data if you have stated your express consent to this at the time of registration for the Boomerang Club. In this case you can receive information concerning interesting campaigns and offers via post, email or telephone.

4.2.5. You may revoke your consent to the further use of your data at any time, with immediate effect. Please submit your revocation in writing to Eurowings Aviation GmbH, Data Protection Department, Waldstraße 249, 51147 Cologne, Germany.

4.3. Changes to the programme or Terms and Conditions of Participation

Eurowings Aviation reserves the right to amend of supplement the Terms and Conditions of Participation, rewards, reward tiers or other processes described in the programme documents for the Boomerang Club, provided that the participant is not thereby disadvantaged in breach of good faith. Compensatory damage claims asserted by participants against the operators due to country-specific amendments required by law are excluded.
Written notification shall be provided for any amendments and supplements to these Terms and Conditions of Participation. These amendments and supplements shall be deemed to be accepted if a participant does not submit his/her objection in writing within two months of notification. Reference will be specifically made to this implication in the notification. If the participant objects to the change in the programme, his/her participant may be terminated pursuant to paragraph 3.1 of the Terms and Conditions of Participation by means of ordinary termination.

4.4. Law, place of jurisdiction

German law shall apply exclusively. The place of jurisdiction for traders shall be Cologne. The same applies if the participant does not have any place of general jurisdiction in Germany and no residence within the European Economic Area (EEA). If the participant is a consumer with a residence outside Germany but within the EEA, the participant may assert claims in Cologne, located in the Federal Republic of Germany, or in a competent court in the country in which the participant has his/her residence. Furthermore, claims may also be judicially pursued against a participant at his/her place of general jurisdiction or at any additional location in which statutory jurisdiction exists.